Privacy Policy
Effective Date: July 29th, 2022
This Privacy Policy describes how SamÄ School of Music and Voice of the Beloved (collectively referred to as âwe,â âus,â or âourâ) collect, use, and share personal information when you visit or make a purchase from our website, participate in our courses, retreats, events, private classes, or workshops, or otherwise engage with our services.
By using our services, you agree to the collection and use of information in accordance with this policy. This policy applies to all visitors, participants, customers, and users of our website and services.
1. Information We Collect
We collect the following types of information when you use our services:
1.1 Personal Information
We collect personal information that you voluntarily provide when registering for our courses, events, or services. This includes, but is not limited to:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (e.g., credit card information) processed through secure third-party payment processors
- Date of birth (for age verification purposes, where applicable)
- Emergency contact details (for in-person retreats and events)
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type
- Operating system
- Time zone
- Location data (if permitted)
- Device identifiers
- Browsing activity, including the pages you viewed, links clicked, and the length of time spent on specific pages
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information. This allows us to:
- Improve website functionality and performance
- Personalize content and advertisements
- Analyze website traffic and usage patterns
You can adjust your browser settings to refuse cookies, but please note that some website features may not function properly without cookies.
2. How We Use Your Information
We use your personal information to:
- Provide and improve our services, courses, retreats, and events
- Process payments and manage orders
- Communicate with you regarding upcoming events, promotions, and important updates
- Respond to customer service inquiries and support requests
- Personalize your experience with customized content and offers
- Comply with legal obligations and regulatory requirements
- Prevent fraudulent transactions, unauthorized access, or other illegal activities
We do not sell, rent, or lease your personal information to any third parties.
3. How We Share Your Information
We may share your personal information with trusted third-party service providers in order to deliver our services. These third parties include:
- Payment processors (e.g., Stripe, PayPal) to handle transactions securely
- Marketing and advertising partners to deliver personalized offers and content
- Hosting and website analytics providers (e.g., Google Analytics) to track and analyze website performance
- Event partners (e.g., venues, caterers) for in-person retreats and events
We ensure that these service providers comply with applicable privacy laws and take steps to safeguard your information.
3.1 Legal Obligations
We may also share your information:
- If required to do so by law (e.g., to comply with legal requests or court orders)
- To protect the rights, property, or safety of our business, users, or others
4. Your Rights
You have certain rights regarding your personal data, especially if you are a resident of the European Union (under GDPR) or California (under CCPA).
4.1 GDPR (European Union)
If you are located in the EU, you have the following rights under the General Data Protection Regulation (GDPR):
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
- Right to Restrict Processing: You can request that we limit the processing of your personal data under certain conditions.
- Right to Data Portability: You can request that your personal data be provided to you in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to our processing of your personal data in certain circumstances, including for marketing purposes.
To exercise any of these rights, please contact us at:
- Email: [email protected]
- Phone: +6281337365512
We will respond to requests within one month, and no fee will be charged unless your request is excessive.
4.2 CCPA (California Residents)
If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You may request information about the categories of personal data we have collected, used, or disclosed over the past 12 months.
- Right to Delete: You may request that we delete your personal data, subject to certain exceptions.
- Right to Opt-Out: You may opt out of the sale of your personal data (although we do not sell personal data).
- Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.
To exercise these rights, please contact us at the details provided above. We will respond to verifiable requests within 45 days.
5. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, or destruction. These include:
- Secure servers and encryption of sensitive information
- Regular data monitoring and auditing for security vulnerabilities
- Limiting access to personal information to authorized personnel only
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Retention of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer needed, we will securely dispose of it in accordance with applicable regulations.
7. International Transfers of Data
As we operate globally, your personal information may be transferred to, stored, and processed in countries outside of your residence. These countries may have different data protection laws than those in your jurisdiction.
We take steps to ensure that your data is protected in accordance with this Privacy Policy and applicable law, including entering into data protection agreements with third parties where required.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or by posting a notice on our website.
Your continued use of our services after any changes indicates your acceptance of the updated policy.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
- Email: [email protected]
- Phone: +6281337365512